The health and safety of the entire Icemen Family, including our players, staff and fans, remains our highest priority. In conjunction with the City of Jacksonville, The Jacksonville Icemen and local health officials, we are working diligently to ensure that protocols are put in place to create a safe and healthy environment for each game in the 2020-2021 season and all games moving forward.The best way to ensure your seats is with a season ticket membership package. Partial season plans are currently available! Contact the Icemen at 904-602-7825, or visit online at www.jacksonvilleicemen.com
ICEMEN HEALTH & SAFETY POLICIES
The ASM Global-managed venues will be operating in consultation with ASM Global’s industry-leading VenueShield program, trusted protection for the live experience. This VenueShield program ensures that ASM facilities are clean and certified at the highest standards for the safety and health of guests, employees and clients. Our doors will be open in compliance with VenueShield protocols and State and City guidelines in addition to customizing those protocols based on the needs of each event organizer to create a safe and fun environment for all guests.
Will there be required social distancing inside the ASM-Jacksonville Venues?
Lines for entry, concessions and merchandise will be set up to comfortably accommodate social distancing where possible. Seating will be appropriately spaced within the venue to accommodate the State of Florida social distancing requirements.
Will there be socially distanced or pod seating at upcoming events?
Seating for this event will be in compliance will State and City laws and guidelines and established by the event organizer. Seating for the upcoming event will be sold in associated pods that will allow for limited social distancing. These seating pods will follow the current state and local health and safety guidelines.
Will masks or face coverings be required?
Subject to compliance with state and local laws or mandates, and based on the needs of the event organizer, masks or face coverings will be required inside the venue and should always be worn when social distancing is not possible except while eating or drinking. This includes in the lobby, in your seats, waiting in line for concessions, merchandise or the restroom. The mask policy is subject to change based on state and local laws and guidelines and the protocols established by the event organizer.
What cleaning protocols will the ASM-Jacksonville managed venues have in place to prepare for upcoming events?
ASM-Jacksonville will follow ASM Global’s VenueShield protocols and have each venue thoroughly disinfected before each event. During events, the venues will be continuously cleaned and disinfected, particularly in high touchpoint areas including, but not limited to handrails, elevator buttons, concession and merchandise countertops and door handles.
What precautions are in place for food and concession safety?
There are plexiglass shields at each point of purchase and all food & beverage will be served in closed containers in accordance with National Restaurant Association guidelines. Mobile ordering for concessions is available at VyStar Veterans Memorial Arena and TIAA Bank Field and all concession transactions will be cashless to help reduce touchpoints and lines.
What other health and hygiene precautions will the ASM-Jacksonville venues be taking?
VenueShield signage is installed throughout to remind guests of health, safety, hygiene, and social distancing practices and additional hand sanitizing stations have been installed throughout the venues for guests to use during the event.